General Manager

Cathay Dining is the leading airline caterer in Hong Kong and one of the largest flight kitchens in the world. With more than 50 years of experience delivering tailored, high-quality inflight and catering cuisine solutions to customers and consumers in Hong Kong and across the globe, Cathay Dining serves more than 100,000 customers or meals a day, operating the biggest aviation catering business in Hong Kong. Role Overview The selected candidate will report to the Chief Operating Officer (COO) of Cathay Dining (CDI) and, as General Manager – Operations, will provide leadership, management, and vision to drive CDI operations, ensuring efficient and excellent catering services for the Cathay group and other CDI customers. Responsibilities Lead and oversee the daily business operations associated with quality food production and operations services to ensure alignment with Cathay Dining vision, mission, values and meeting all operational KPIs. Lead execution of business strategy as developed with the COO with the goal of increasing business value and ensuring effective operation performance of both Airline Catering and Non‑Airline Catering Business. Collaborate with Cathay development team on dining experience design. Drive to meet financial objectives in relation to food cost, staff cost, capacity and cost optimisation, while growing sales revenue, market share and profitability. Provide leadership to the operation teams to build a motivated and engaged workforce and an inclusive workplace. Drive and foster a high‑performing team and develop a culture of data‑driven decision making across the organisation. Deliver a high‑quality product to customers and ensure operations are conducted safely, and in compliance with all health, safety and other legal requirements of Hong Kong, other applicable regulatory authorities and Company Standards, Policies and Procedures. Ensure operations are conducted according to all quality requirements and guidelines as specified by Hong Kong regulatory authorities, Company and other applicable standards such as ISO, HACCP, etc. Evaluate deployment of human, technical, financial and material resources to formulate a plan for continual improvements on operating efficiencies, food variance, on‑time performance (OTP), working with centralised teams where appropriate to achieve high standard of customer satisfaction. Drive lean initiatives / operational excellence and reinforce training programmes to strive for a cost‑efficient and highly adaptive flow of production and operations services. Support COO on all high‑level strategic planning across the full spectrum of organisational design and development, collaborating with CDI leadership team to drive organisational transformation and manage organisational change initiatives. Other projects as assigned. Requirements A bachelor’s degree in any discipline, preferably in operations management, business management or engineering related discipline. Minimum 10 years of relevant working experience in food manufacturing industry, with at least 5 years in a Senior Management Position. Preferably with operational knowledge of airline inflight catering. Strong business acumen with strong capability in dynamic situation management. Result‑oriented and able to manage change. Experience in successfully managing and executing multiple process improvement projects, using LEAN and Six Sigma tools, simultaneously and cross‑functionally. Experience in strategic and business planning. Strong communication, analytical, critical thinking and financial skills with the ability to understand and describe complex situations. ERP design and implementation experience. Work experience in Asia would be an advantage. Benefits and Compensation We offer a competitive remuneration package and a full range of benefits. Application Process In‑person or by mail: Cathay Subsidiary Services – Talent Acquisition Team, People Department, Cathay Pacific Catering Services (HK) Limited, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong, China. When applying, please indicate the applied position on your personal resume and expected salary , and submit your application through one of the above channels. If you have any inquiries, please feel free to contact / to Talent Acquisition Team, People Department. Personal Data Policy The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years. Referrals increase your chances of interviewing at Cathay Dining by 2x. #J-18808-Ljbffr