Underwriting Specialist

17 hours ago


Hong Kong Island, Hong Kong SAR China Bowtie Life Insurance Company Full time

Role Summary Bowtie’s mission is to make insurance good again and our vision is to build a category‑defining health insurance company. As a young and fast‑growing company, we are dedicating grooming and learning from the next generation. We seek great talents who share our values to bring the good back through our passionate, innovative, and customer‑obsessed team. We also pride ourselves on deep domain expertise and proprietary modern technology in Hong Kong. As we grow, we are looking for highly dynamic, hands‑on, and passionate talent to join our team. About The Role As an Underwriting Specialist, your role will serve as a vital link between our team and our customers, actively engaging with them to provide updates and address any concerns regarding their applications. You will also assess and approve new business applications in line with our company’s service standards, underwriting guidelines, and delegated authority. Your Key Responsibilities Include Proactively contact customers through multiple channels (phone calls, WhatsApp, email, etc.) to guide them through the underwriting process and ensure clear, timely communication. Handle and resolve customer queries related to their applications and health declarations promptly and professionally. Perform thorough risk assessments on individual new business applications in strict accordance with the company’s underwriting guidelines, risk appetite, service standards, and personal authority limits. During customer interactions, identify and implement opportunities to improve the underwriting experience. Task Composition Handle customer's underwriting enquiry – 60% Underwriting assessment – 30% Customer experience enhancement – 10% About You At least 2 years of customer service (call centre) experience in Medical/Health insurance Bilingual fluency (read/write/speak) in Chinese (Cantonese) and English Score 6 or above in IELTS Academic test Satisfy all academic requirements for insurance intermediary licensing in Hong Kong Preferred Qualifications Prior experience in medical underwriting Education background in nursing, allied health or related discipline Fluency in Mandarin Passed IIQE Paper I & III We Offer Competitive package Flexible work arrangement Benefits including medical/dental coverage and wellness programs Employee discounts Fun, co‑operative, and flexible startup culture Weekly sharing sessions and regular social gatherings Excellent learning opportunities with Professional Development Sponsorship About Bowtie We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong. We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer‑centric team. By combining our deep domain expertise with our own proprietary modern technology, we are building one of the most iconic, category‑defining health insurance companies in Asia. Our digital insurance platform is ranked #2 in the world in Sia Partners' 2023 report. As we grow, we are always looking for highly dynamic, hands‑on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today Equal‑Opportunity Statement We are an equal‑opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process. #J-18808-Ljbffr



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