IT Service Desk

Add expected salary to your profile for insights KLN is an Asia-based, global 3PL with a highly diversified business portfolio and extensive coverage in Asia. We offer a broad range of supply chain solutions from integrated logistics, international freight forwarding (air, ocean, road, rail and multimodal) and e‑commerce to industrial project logistics and infrastructure investment. Responsibilities Perform Level 1 IT Service for both on‑site and remote support Perform Incident/Request process and services fulfillment via ticketing system, phone, email, WhatsApp and other communication tools Ensure all IT incidents and user requests are properly logged, responded and escalated by the pre‑defined SLAs. Track and report the status of all critical incidents to management Support user account administration and mailbox management Basic knowledge of procurement process and procedure is an advantage Shift duty is required Requirements Degree / Diploma holder in Information Technology, Computer Science or IT‑related training is an advantage, with 1 year of relevant experience Customer facing or customer service experience is essential Good communication and organizational skills Willing to learn new knowledge and accept changes A good team player, flexible, able to analyze requirements and meet deadlines Good sense of urgency, able to work under pressure and willing to take ownership Strong attention to detail with an analytical mind and outstanding problem‑solving skills Strong verbal and written communication in English, Cantonese and Mandarin If you have the energy and qualifications to add to our velocity, Please visitKLN Company Webpageto apply or send your CV with your present and expected salary to Human Resources & Administration Department by clickingQuick Apply. (We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants may be considered for other suitable positions in KLN. All personal data of unsuccessful candidates will be destroyed.) Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Featured jobs Service Desk Officer/ Senior Officer China Pacific Life Insurance (H.K.) Company Limited 6d ago Senior IT Support Officer (6-Month Contract) Wan Chai District, HK 1d ago * Junior Helpdesk Support/ Desktop Support (Good in English & Cantonese) Optimum Solutions (Singapore) Pte Ltd Wan Chai, Wan Chai District, HK 6d ago Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr