Senior Direct Ship Specialist

Reporting to the Direct Ship Asst. Manager / Direct Ship Manager: this role is responsible for order management, shipment planning, and day-to-day communication with US, EMEA, Asia & Oceania partners, global customers, forwarders and vendors in Asia.

• Preparation of various order documents, e.g., Factory PO and Sales Order management, vendor registration documents.
• Overseeing & organizing pre-production scheduling, customer's inspection issues, product development changes, and customer's factory audit issues.
• Set and communicate clear priorities and goals and translate them into actionable and pragmatic deliverables.
• Serve as customer account service, independently providing quality service to Direct Import customers.
• Coordinate with the internal relative teams to solve any issues to avoid shipment delays.
• Responsible for addressing customer inquiries and handling customer complaints.
• Collaborate closely & independently with the sales teams and factories to solve shipment issues.
• Pull in shipments to maximize monthly shipping volume and quarterly revenue.
• Closely monitor factories to ensure the booking is timely and shipping documents are submitted according to specific time frames.
• Liaise with forwarders to get vessel space and prioritize our shipments, elevate, and discuss with the sales team and customer services team if necessary.
• Cross-check & make sure all shipping documents are aligned with the actual shipment and update in the ERP system, the forwarder portal or 3PL system.
• Support Ad Hoc projects assigned by the Direct Ship Manager/Assistant Manager.
• Travel is required within this role to China or offshore countries in need.
• Be flexible about participating in the conference call with our regional offices in the US and UK outside of office hours.
• Willing to share and balance the workload across the teams.
• Good time management to complete all assignments in a timely manner.
• Accomplish the corporate initiative in conjunction with cross-functional teams across regional offices.

• 5+ years' experience in a similar role preferably in the toys industry.
• Strong knowledge of shipment planning and order management.
• Experience working in an international company or manufacturer for international brands is preferred.
• Strong analytical and negotiation skills, problem-solving skills, and attention to detail.
• Effective calendar management in an International Brand.
• Strong communication and interpersonal skills in a multicultural environment.
• Good team player and willing to work under pressure.
• Proficient in written and spoken English and Mandarin.