QA Specialist
6 days ago
What You’ll Do: Conduct regular site visits at major customer locations to verify that pest elimination services consistently meet rigorous quality standards and address any emerging issues promptly. Prepare comprehensive and actionable service reports tailored for both customers and internal stakeholders, focusing on clear communication of findings and recommendations for service enhancement. Work collaboratively with service teams to pinpoint areas where processes can be refined, sharing insights that lead to improved customer experiences and stronger retention rates. Monitor feedback from customers as well as key performance metrics related to service delivery, proactively identifying trends or concerns that require attention or present upselling opportunities. Assist the Manager in designing and delivering targeted training sessions aimed at promoting best practices in quality service delivery across all levels of the organisation. Support management by taking on ad‑hoc assignments as needed, demonstrating adaptability and commitment to organisational goals. Engage directly with customers during site visits to build trust, gather valuable insights into their needs, and ensure their expectations are consistently exceeded. Contribute ideas for process improvements based on observations from the field, helping shape policies that benefit both clients and colleagues alike. What You Bring: Bachelor’s degree in Entomology, Agriculture or a closely related discipline is required for this position, ensuring you bring relevant academic knowledge to the team. Previous experience within pest elimination services would be advantageous but is not essential; enthusiasm for learning is highly valued. Exceptional interpersonal skills enable you to connect effectively with both customers and colleagues from diverse backgrounds. Excellent written and verbal communication abilities in English, Cantonese, and Mandarin are necessary for success in this multilingual environment. A proactive approach combined with a solution‑oriented mindset allows you to anticipate challenges and address them constructively. Attention to detail ensures accuracy when preparing reports or monitoring service quality metrics. Ability to collaborate within cross‑functional teams supports shared goals around service improvement. Adaptability enables you to take on ad‑hoc tasks as assigned by management without hesitation or disruption. About the Job: Contract Type: Perm Specialism: Procurement & Supply Chain Focus: Quality (QA/QC) Industry: Logistics Distribution and Supply Chain Salary: HKD18,000 - HKD20,000 per month + 13 Months + Bonus Workplace Type: On‑site Experience Level: Entry Level Location: Central and Western District Job Reference: A9AZO2-91CBA20F Date posted: 28 October 2025 Consultant: Benjamin Ho #J-18808-Ljbffr
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