Manager, Business Process Improvement

Manager, Business Process Improvement (Racecourse Management) Add expected salary to your profile for insights Our client "The Hong Kong Jockey Club" is seeking a Manager, Business Process Improvement (Racecourse Management) to join their team Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure. What you'll be doing? Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget. Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency. Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making. Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence. Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement. Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives. Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes. Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives. Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture. Who are they looking for? Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries. Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results. Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform. Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous. Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management. Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline. Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members. Why you should consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as: Generous annual leave package Opportunities for professional development and career growth Chance to work with cutting-edge technology and data analytics tools Dynamic and innovative work environment in the exciting world of horse racing and leisure How to apply Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence. All information received will be kept strictly confidential and will be used only for employment-related purposes. Your application will include the following questions: How many years' experience do you have as a Business Process Improvement Manager? Which of the following statements best describes your right to work in Hong Kong? How many years of business management experience do you have? What's your expected monthly basic salary? How many years of project management experience do you have? How much notice are you required to give your current employer? Which of the following languages are you fluent in? #J-18808-Ljbffr