Donor Service and Donation Coordinator

Career Opportunities: Donor Service and Donation Coordinator (2354) Do you want to do work that really matters? Help us end avoidable blindness Full time, permanent role, based in Hong Kong (Flexible work from home arrangements available) Closing Date: 21 December 2025 The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight. We continue to carry on the legacy of Professor Fred Hollows, who believed every person had the right to quality eye care, no matter where they live. The Foundation is known around the world as an organisation that works with purpose and determination. With a reputation for excellence, we are well known for making change happen. The Foundation has grown to work in more than 25+ countries throughout Africa, South Asia, Southeast Asia, the Middle East and the Pacific, as well as Australia. The Foundation has restored sight to more than 3 million people worldwide. We have an ambitious five-year strategic plan that aims to take us even closer to realising our vision of a world in which no person is needlessly blind, or vision impaired and Indigenous Australians exercise their right to sight and good health. To find out more about our work, please visit our website THE OPPORTUNITY The Donor Service and Donation Coordinator is accountable for delivering exceptional donor care, ensuring accurate data processing, providing administrative support, and conducting telemarketing activities to engage, reactivate, and upgrade donors. KEY RESPONSIBILITIES Ensure the accurate and efficient processing of donations and related data entry tasks, including sorting, coding, importing, banking and receipting. Manage incoming calls, emails, and written enquiries from donors and supporters, providing timely, friendly, and professional assistance to ensure a high level of donor satisfaction. Conduct outbound calls to re-engage lapsed donors, promote donor upgrades, and strengthen relationships with existing supporters through personalised communications. Maintain and update donor databases with accuracy and integrity, ensuring information is current and complete. Support the ongoing functionality and efficiency of the donor relationship management system. Assist in reconciling donation income to ensure all funds are correctly recorded and allocated. Contribute to improving systems, processes, and technologies aimed at enhancing efficiency, accuracy, and the overall donor experience. Perform general office and administrative duties as directed by your manager. WHAT YOU’LL NEED TO SUCCEED Minimum of 2 years’ experience in customer service, donor relations, or administrative support role Proven track record in delivering high-quality customer service through phone, email, and written communication. Demonstrated experience in working with and maintaining customer or donor databases with attention to accuracy and confidentiality. Experience in the nonprofit sector, particularly in fundraising, is desirable. Experience in telemarketing or outbound calling to engage or retain donors will be highly regarded. Excellent Excel skills with experience working with spreadsheets Strong attention to detail and accuracy in data handling. Excellent proficiency in oral and written Chinese (Cantonese and Mandarin) and English HOW WE RECOGNISE YOUR CONTRIBUTION Through our internal programs and employee benefits we aim to create an environment where you will feel supported and empowered. Whether your focus is on continuous learning, professional development or finding an environment which enables you to thrive while balancing family or personal commitments, we have a range of programs in place to support you. Your application should include a CV and, preferably, a cover letter that outlines your interest in the role and addresses the key criteria listed in the “Key Responsibilities”, and “What you need to succeed” sections of the advertisement. Applications Close: 21December 2025 The Fred Hollows Foundation is committed to ensuring our projects and activities are implemented in a safe and productive environment that prevents harm and avoids impacting the health and safety of all people, particularly children, vulnerable people and disadvantaged groups. Applicants are advised that The Foundation reserves the right to conduct police checks and other screening procedures to ensure we maintain and promote a child safe environment. PLEASE BE ADVISED : Fred Hollows Foundation will never ask for a fee during any stage of the recruitment process. All active roles are advertised directly on our website here . Please note we will not be accepting CV’s via agencies for this role. #J-18808-Ljbffr