Application Support Manager
4 days ago
Monitor application support team performance for timely and effective resolution of technical issues. Conduct regular review meetings with customers to discuss service performance and gather feedback. Manage internal resources to ensure adequate staffing and expertise for 7x24 support coverage. Prepare and present reports to customers detailing support metrics, trends, and insights. Oversee roster management for appropriate shift allocations and coverage. Collaborate with cross-functional teams to enhance application performance and reliability. Implement best practices and standard operating procedures for the support team. Provide coaching and mentorship to support staff, fostering a high-performance culture. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in application support management or a similar role. Strong understanding of IT service management (ITSM) frameworks and practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze data and present insights effectively. Experience with support ticketing systems and reporting tools. Experience in resource management, including scheduling and shift management. Relevant certifications (e.g., ITIL, PMP) are a plus. Company Overview Automated Systems (H.K.) Limited (ASL) is a leading technology services partner with over 50 years of experience, serving organizations across Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe, and the United States. #J-18808-Ljbffr
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Application Support Specialist
4 days ago
Sha Tin District, Hong Kong SAR China Ultra High Point Limited Full timeApplication Support Specialist - IT Support Ultra High Point Limited (UHP), is a young and energetic Healthcare IT Solutions cooperation, located in Hong Kong Science Park, providing smart healthcare and IoT solutions in Hong Kong and China regions. Our mission is to create the most effective and professional high-end healthcare IT solutions to the market....
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Application Support Analyst
2 days ago
Sha Tin District, Hong Kong SAR China Convenience Retail Asia Limited Full timeAdd expected salary to your profile for insights We are seeking a detail-oriented and self-motivated Application Support Analyst to provide technical support, maintenance, and enhancement coordination for our suite of internal business applications. The ideal candidate is familiar with retail application, strong problem-solving abilities, and the...
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24/7 Application Support Lead
4 days ago
Sha Tin, Hong Kong SAR China Automated Systems (HK) Ltd Full timeA leading technology services partner in Hong Kong is seeking an Application Support Manager to oversee a support team responsible for effective technical issue resolution. Key responsibilities include monitoring team performance, conducting customer review meetings, managing resources for 24/7 support, and presenting performance reports. The ideal candidate...
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Application Support Specialist
4 days ago
Sha Tin, Hong Kong SAR China AS Watson Retail (HK) Limited Full timeAt ASW, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award‑winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you. Role Purpose We are seeking a dedicated Technical Support Specialist to join our O+O Store...
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Assistant Application Support Analyst
4 days ago
Sha Tin, Hong Kong SAR China Manduarh Consultancy Limited Full timeOur client is a reputed and sizable logistics solution firm with branches across the globe. They are now looking for potential incumbents to join their team and work together on meaningful global projects. (Attractive fringe benefits will be offered to successful candidates) Responsibilities Provide support for the integration of Electronic Data Interchange...
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Application Systems Developer
4 days ago
Sha Tin District, Hong Kong SAR China PERSOL Full timeA leading employment services agency in Hong Kong is seeking candidates for an application system development role. Responsibilities include supporting web-based applications, conducting user requirement analysis, and assisting in system enhancements. Ideal candidates should have a degree in IT, at least 2 years of relevant experience, solid skills in...
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Application Support Analyst
2 days ago
Sha Tin District, Hong Kong SAR China Convenience Retail Asia Limited Full timeA retail company in Hong Kong is seeking a detail-oriented Application Support Analyst to provide technical support for internal business applications. The ideal candidate should possess strong problem-solving abilities and communication skills, focusing on bridging the gap between users and developers. Responsibilities include supporting applications like...
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Technical Manager, Application Development
4 days ago
Sha Tin, Hong Kong SAR China SmartHire by SEEK Full timeTechnical Manager, Application Development Add expected salary to your profile for insights Our client "The Hong Kong Jockey Club" is seeking a Technical Manager, Application Development to join their team! Are you passionate about driving technological innovation and ensuring smooth IT operations? Join a dynamic team at the heart of Hong Kong's premier...
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Sha Tin, Hong Kong SAR China Bank of China (Hong Kong) Limited Full timeResponsibilities Support the data governance of data platform, including data requirement management, data ingestion management and authorization management. Implement data platform architecture including big data, NoSQL, streaming and AI applications for providing data services to other banking systems and business users. Perform system analysis, design,...
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Database Administrator – Application
4 days ago
Sha Tin, Hong Kong SAR China Manduarh Consultancy Limited Full timeWork Location : Shatin Salary Range : Not Specified Description Our client is a reputed and sizable logistics solution firm with branches across the globe. They are now looking for potential incumbents to join their team and work together for meaningful global projects. Responsibilities Assist in database design to support business applications with the...