Officer, Consumer Bank Transaction Services Project Analyst

About the role At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network. Benefits Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well‑being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. Responsibilities Drive digital transformation. Uplift e‑penetration rate for statement and advice and lead the meetings with stakeholders. Get fit as a business – provide suggestion to Card business to go for digital transformation. Coordinate with teammates to participate in UAT, user story grooming for card schemes’ compliance changes. Ensure post‑implementation smoothness of every project. Be responsible for EMV Key, PGP Key and chip certificate renewal. Participate in projects driven by Product Team or control related, especially AML related projects on fine‑tuning the proper usage of transaction code. Works with teams in Core Ops to find ways to shut down manual work, to implement automation processes. Qualifications Strong project management, interpersonal, communication and analytical skills. Fast learner and able to work independently under pressure. Willing to work overtime or shift especially during project launch period. Proficiency in spoken English, Cantonese and Chinese (Putonghua). Sound in Excel, Word and Power Point. Open‑minded and willing to embrace new technology. Logical thinking and have strong problem‑solving skill. Minimum 4‑6 years’ relevant experiences in credit card business and certain knowledge in banking business. Demonstrated project management skills. Ability to work under pressure and manage to deadlines. Ability to work in a fast‑paced environment. Consistently demonstrates clear and concise written and verbal communication. Attention to details and have strong problem‑solving skill. Bachelor’s degree/University degree or equivalent experience. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr