LEGO Store Assistant Store Manager

2 days ago


Hong Kong Island, Hong Kong SAR China Kidsland LCS Limited Full time

Kidsland International Holdings Limited ("Kidsland" or "the Group") is a leading toy retailer in China, operating a comprehensive online and offline sales network that includes Kidsland Toy Store, LEGO Certified Store, FAO Schwarz flagship store and Kkplus. The Group has nearly 20 years of industry experience and is actively seeking a Store Manager to lead its retail operations in Hong Kong. Responsibilities Manage day‑to‑day operations of the store and ensure achievement of sales targets, KPIs and operational efficiency. Lead, supervise and train the team to deliver excellent customer service, solicit customer feedback and understand customer needs. Train, develop and coach associate team members; provide performance feedback to increase confidence and capability. Work with Merchandising and Marketing teams to plan and adapt product display and assortment for daily, monthly and seasonal promotions, special events and needs. Support stock control procedures (reports, stock‑take, etc.). Generate relevant information and data to run and optimize the business (reports and feedback). Act as a leader on the sales floor, coaching and facilitating the team to provide an excellent experience sales service. Review operations to improve efficiency and maximize revenue. Support the cashiering team with basic and urgent issues such as refunds, exchanges, void tickets and queues management. Develop staff assigned to your store across sales, skills, customer service and product knowledge. Assess team members’ performance on a timely basis and support their career plan. Qualifications Minimum 5 years’ experience in store management. Positive working attitude, hardworking and able to take on new challenges. Strong customer‑service and teamwork‑oriented mindset. Good command of Cantonese, English and Mandarin. Benefits Staff purchase privileges. Monthly target incentives. Medical insurance. 8 days off a month. 11 days annual leave. Career advancement and excellent career development opportunities. #J-18808-Ljbffr


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