Product Owner, Digital Delivery

Add expected salary to your profile for insights You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description Responsible for analyzing and optimizing business processes, prioritizing backlog and defining requirements, and collaborating with stakeholders to enhance user experience, improve operational efficiencies, and deliver impactful solutions aligned with organizational goals. Preferred skills In-depth knowledge of consultant advisor/brokers commission structure, and life operations Proven experience in digitizing end-to-end commission calculation and service processes - Strong business analysis skills, including requirements gathering, documentation, and stakeholder engagement Backlog prioritizing and roadmap formulation Comprehensive understanding of software development methodologies such as Scrum and Agile Familiarity with business processes and change management practices. - Exceptional analytical, problem-solving, and decision‑making abilities. Excellent communication, collaboration, and interpersonal skills to work effectively with cross‑functional teams. Excellent presentation skills Fluency in English and Chinese, both written and spoken. Qualifications University graduate or above. Minimum of 8 years of experience in the life insurance industry, with a strong focus on product ownership, business analysis or related roles. Agile methodology certification is preferred Responsibilities Analyze and Optimize Processes: Study, evaluate, and identify areas for improvement in consultant end-to-end sales, onboarding, and service processes across diverse channels. Define Business Needs: Lead and facilitate discussions to ensure that business and functional requirements are well-articulated and effectively address organizational goals. Roadmap creation. Document Requirements: Create detailed functional specifications, user stories, and use cases for system implementation and operational processes. Enhance Practices: Define, enhance, and maintain best-in-class business analysis methodologies and practices. Governance and Quality Assurance: Manage and approve change requests while adhering to project governance standards, ensuring high‑quality deliverables. OKR definition and tracking post delivery. Digital Asset Support: Provide comprehensive support to multiple distribution channels for all digital platforms and assets. Proactive Recommendations: Offer actionable insights and recommendations to business and product owners to drive continuous improvement. Stakeholder Collaboration: Work closely with internal stakeholders, IT teams, external vendors, and partners to implement system enhancements that meet business needs. Training and Support: Conduct end‑user training and provide ongoing support to ensure successful adoption of new systems and processes. Unlock job insights Salary match Number of applicants Skills match Sun Life Financial is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life Financial has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March 31, 2018, Sun Life Financial had total assets under management ("AUM") of CDN$979 billion. Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF. #J-18808-Ljbffr