After-Sales Officer

1 day ago


Hong Kong Island, Hong Kong SAR China Apass International Hong Kong Company Limited Full time

Our client is an international luxury group that aims to deliver great products and provide world-class customer experience. This well-known group is looking for an After‑Sales Service Receptionist to join their team for delivering professional service and supporting the operation of their service centre in Hong Kong. They welcome great talents with positive attitudes from different industries. Industry: Luxury Consumer Goods Highlights Excel career in Customer Service function in an international luxury company 5‑Day work with guarantee bonus, public holiday & great location Solid company background and business – attract calibre to grow with the brand Responsibilities Provide excellent services to customers, including greeting customers and offering refreshment drinks Handle customers’ requests in person and over the phone Collect and document relevant customer information Assist customers in understanding the repair and service processes for their products Coordinate with other departments and ensure customers are provided timely updates about their repair Process invoices and handle transactions for service fees Ensure the service reception area and the workstation are clean, organised and presentable Participate in job rotations and receive cross departmental training Transfer information to relevant departments and follow up the progress Share product knowledge to build trust and understanding with customers Requirements Minimum 3 years’ experience in service or customer care, preferably in luxury retail, hospitality or airline industry Consumer centric mindset with effective communication and problem‑solving skills Proactive, patient, stable, positive with strong team spirit and detail‑orientated Fluent in English, Mandarin and Cantonese Good knowledge of PC programs (Word, Excel) Our client offers a comprehensive package with fringe benefits. If you are interested, please send your resume together with your current salary, expected salary, and date of availability to our email. Only short‑listed candidates will be notified. Personal data collected will be used for recruitment purpose. Location: Central, Central and Western District, HK Location: Admiralty, Central and Western District, HK #J-18808-Ljbffr



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