Mgr, Client Service

Mgr, Client Service – Standard Chartered Join to apply for the Mgr, Client Service role at Standard Chartered. Key Responsibilities Assist the Senior Branch Operation & Service Manager and Relationship Manager to: Achieve / exceed the business targets set Control and administer the daily operations from Priority Banking customers Ensure that office rules, branch control and operational procedures are strictly adhered to Support Relationship Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition Bring to the attention of the Senior Branch Operation & Service Manager any problems encountered together with any recommended solutions Facilitate sales, service monitoring by up‑keeping all necessary data tracking and system input Conduct sales document checking / follow up where required Conduct sales activities via tag‑on, cross‑selling through customer enquiries screening and compiling potential prospecting list Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation Assist Senior Branch Operation & Service Manager to supervise the overall operations of the Priority Banking Team Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank; this includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank’s Conduct Principles Key Stakeholders All branch sales and service staff All frontline business stakeholders All Retail Banking departments stakeholders (Strategy Branch Operations & System / CEPG etc.) Other support functions (IT / Audit / Finance / HR etc.) Retail Banking customers Qualifications Experience in Customer service Skills And Experience Anti‑money Laundering Policies and Procedures Customer Interaction Understanding Customer Needs Customer Support Policies, Standards and Procedures About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales #J-18808-Ljbffr