Director, Service Design

6 days ago


Hong Kong Island, Hong Kong SAR China Crossings Executive Search Full time

Our client is a reputable and well‑recognized organisation with multiple business streams in Hong Kong. On their behalf, we are currently seeking a Director, Service Design for their headquarters, responsible for leading and overseeing and enhancing the group customer experience journey. Duties and responsibilities Report to the Executive Director Lead the user research and drive the digital transformation of the customer experience journey Provide leadership and guidance with feasible solutions to enhance competitive advantage in the industry Strategize in planning, operations, integration, and implementation of loyalty programmes and services Bring best practice to the corporate environment Review current technology position and drive ways to leverage, improve and/or extend technology investments Drive change management process and UI/UX initiatives; supervise a team with people management and resource management to ensure the timely delivery of milestones, as well as the quality of deliverables Manage stakeholder relationships, to ensure continual business support Requirements University degree holder or above in business‑related discipline A minimum fifteen (15) years of solid experience in Digital Transformation with sound experience in latest technology and digital‑related solution Familiar with the corporate environment in order to manage stakeholders’ expectation Strategic and innovative with pro‑active leadership and relationship building skill in dealing with people of diversity culture and background as well as of different levels Hands‑on ability to direct and drive digital and UI/UX initiatives according to priorities and deadlines Outstanding interpersonal skills are essential to maintain good relationships with both internal stakeholders and external vendors Excellent verbal and written communication skills in English and Cantonese; Putonghua ability is a plus Application Process Please send all applications via email by quoting reference DSD/HL. Your application will include the following question: "Which of the following statements best describes your right to work in Hong Kong?" Location: Sheung Wan, Central and Western District, HK #J-18808-Ljbffr



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