Jeweler (Relocation to Singapore)

The Jeweler performs a variety of technical and operational duties in regards to repairs and alterations for new and customer owned jewelry in the market. They will work with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform services using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. The Jeweler has a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will provide basic watch services of battery and strap changes and bracelet lengthenings and shortenings. The Jeweler will report to the Director, Global Servicing and be based in our Warehouse. Responsibilities Perform servicing on all orders according to Tiffany & Co. standards. Quality – Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or elevate as appropriate; perform “specialty craft work” (e.g., complex setting, enameling) as appropriate to skill set and work mix. Productivity – Meet or exceed established productivity standards based on work mix and role. Organization – Maintain orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures. Provide administrative duties including parts management, order tracking, processing orders in the repair system, and responding to inquiries via email, phone, and instant messaging. Meet with clients as requested to answer client questions and assist with alteration needs. Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques. Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements. Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support: Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects. Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc. Maintain a safe workstation free from risks. Immediately report any safety incidents, including “near misses”, to management. Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure. Qualifications Minimum 2 years of experience Soldering experience Diamond setting experience Strong attention to detail Ability to converse professionally with clients and have a professional appearance Strong initiative and the ability to work without constant direction Ability to inspire trust, fairness, integrity, and professionalism Ability to work with cross functional teams Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment Preferred Degree from jewelry technical/design program Completion of Graduate Gemology degree or completion of courses Luxury Retail Experience Being a part of the unique Tiffany culture gives our employees a special feeling of working with an organization that sets its standards as highly as they do. Tiffany has created an environment that recognizes and rewards creativity, initiative and dedication, and respects diversity and dignity. We are inviting high caliber personnel to join us. #J-18808-Ljbffr