Senior Solution Lead – Fraud Risk Management

1 day ago

Hong Kong Island, Hong Kong SAR China Cathay Pacific Full time

Join Cathay Pacific as a Senior Solution Lead – Fraud Risk Management in the Customer and Commercial Solution Centre. In this role, you will design and deliver advanced IT solutions that protect customer loyalty, membership, and digital customer experience platforms, ensuring secure and seamless experiences across our global network. Reports to: Head of IT Solutions – Customer and Commercial Key Responsibilities Lead end-to-end technical delivery for Fraud Risk Management solutions within customer loyalty and membership platforms and payment systems Design and implement fraud prevention strategies using advanced IT systems and AI technologies Collaborate with business stakeholders to align fraud risk controls with customer experience goals Integrate fraud detection tools into customer platforms to ensure seamless and secure transactions Drive innovation in fraud risk management through automation and predictive analytics Ensure compliance with regulatory standards and internal security policies Manage vendor relationships and evaluate third-party fraud prevention solutions Support system performance and implement continuous improvements for fraud detection accuracy Provide technical leadership and mentorship to Solution Lead and Solution Analysts Support incident response and root cause analysis for fraud-related issues Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred Minimum 8 years of experience in IT solution delivery, with at least 3 years in fraud risk management/membership or payment fraud Strong knowledge of fraud detection technologies, AI/ML models, and data analytics Proven experience in designing secure customer-facing platforms for loyalty or membership programs and payments Familiarity with regulatory compliance frameworks and data protection standards Excellent problem-solving skills and ability to manage complex technical projects Strong stakeholder management and communication skills across global teams Experience with cloud platforms (AWS, Azure) and enterprise architecture principles Ability to thrive in an agile environment and lead cross-functional teams Certification in cybersecurity or fraud risk management is a plus Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. #J-18808-Ljbffr

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