Head of Operations – Licensed Digital Brokerage Platform

Head of Operations – Licensed Digital Brokerage Platform Add expected salary to your profile for insights Oversee daily brokerage operations including account opening, fund management, trade settlement, reconciliation, and transaction monitoring Define and track KPIs to ensure service quality, timeliness, and internal control standards are met Implement robust SOPs and risk controls in compliance with SFC, AML/CFT, and licensing requirements Manage escalation and resolution of exceptions, disputes, and risk events Process Improvement & Technology Initiatives Drive continuous process automation to reduce manual interventions and improve overall efficiency and risk controls Promote the establishment and enhancement of management data and operational reporting systems to help leadership monitor business performance and support informed decision‑making Collaborate closely with Product and IT teams to upgrade back‑office systems, reporting tools, and workflows Cross‑functional Collaboration & Regulatory Support Work closely with Compliance and senior management to ensure operational alignment with regulatory expectations Support operational readiness for new business and product launches Coordinate with Mainland and overseas shared service teams to ensure seamless cross‑border execution Participate in SFC inspections, business plan submissions, and internal audits as required Lead and mentor the operations team (client support, middle office, settlements), setting clear goals and training programmes Foster a proactive, accountable culture focused on problem‑solving and service excellence Candidate Profile Experience & Background 8–12 years of experience in brokerage, digital wealth, or financial operations Proven track record managing end‑to‑end operations and driving transformation projects (e.g., automation, vendor systems, process redesign) Familiar with HK, US, and A‑share market settlements, cash operations, and corporate actions Experience in cross‑border coordination or group shared services is a plus Licensing & Compliance Preferably holding Type 1, 2, 4, or 9 licence Strong knowledge of SFC rules, AML requirements, and internal control frameworks Skills Detail‑ and process‑oriented with excellent execution and project management skills Fluent in English and Mandarin (Cantonese preferred) Strong stakeholder management and cross‑department collaboration capabilities Familiar with back‑office systems, reconciliation tools, and reporting platforms We offer competitive remuneration package & career prospects to the right candidate. Interest parties please apply with resume showing availability, current and expected salary by clicking “Apply Now”. Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? Which of the following languages are you fluent in? Are you willing to undergo a pre‑employment background check? How much notice are you required to give your current employer? Webull Securities Limited ("Webull") is licensed with the Securities and Futures Commission of Hong Kong ("SFC") (CE No.: BNG700) for carrying out Type 1 License for Dealing in Securities, Type 2 License for Dealing in Futures Contracts and Type 4 License for Advising on Securities. Webull intends to provide a better investment platform with excellent data and securities trading service to both professional investors and retail clients. For more information, please visit our company website #J-18808-Ljbffr