EAST Apartments – Guest Experience Supervisor 客務關係主管

Here at EAST Apartments, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Apartments? EAST Apartments Looking for a longer stay or a home‑away‑from‑home? See things in a new light at EAST Apartments, our business and leisure accommodations offering the best of contemporary living in the heart of cosmopolitan Taikoo Place, Quarry Bay. Make yourself at home in thoughtfully designed spaces that are warm, inviting and suited to families of all sizes. Job Overview This role supervises the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Contribute to a smooth and efficient operation of the Guest Experience team by establishing, planning, coordinating and managing operations of the residences. Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure. Deliver the brand promise and provide exceptional guest service at all times. Liaise with other departments and necessary outside contractors to ensure excellent service delivery. Handle all guest complaints and inquiries in a courteous and efficient manner. Requirements Here's exactly what you need to excel in this role: The Non‑Negotiables (Must‑Haves) Minimum of 3 years’ experience in serviced apartments or residences. A degree holder of Hotel Management or related disciplines. Comprehensive rooms operational knowledge and experience. Strong analytical, interpersonal and communications skills, outgoing and people‑orientated. Excellent command of both written and spoken English and Chinese. Proficiency in Putonghua would be a definite advantage. The Cherries on Top (Nice‑to‑Haves) Creative, presentable and self‑motivated with a fun and positive personality. Very flexible and able to adapt to different situations, taking enjoyment from everyday being different. What We’re Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we’re eager to meet you. Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Benefits Speak up & put your own ideas into actions. Think differently Enjoy an appreciative & supportive culture that allows you to be your best self. Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos Enjoy an annual, paid Well‑being Leave, a day for you to look after yourself, be healthy and be happy We offer attractive benefits and excellent career development opportunities to our team members. Want to be one of us? Please send us your CV. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only. #J-18808-Ljbffr