AI and Automation Engineer

We are a team to design, develop, maintain, and improve software for various venture projects, i.e., projects adjacent to our core businesses and bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting‑edge AI‑powered automation solutions, primarily focused on enhancing Client onboarding, operational efficiency, and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows. Key Responsibilities Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation. Integrate AI models with existing support channels and backend systems. Develop and optimize applications utilizing Generative AI (GenAI), focusing on implementing robust Retrieval‑Augmented Generation (RAG) pipelines for accurate, context‑aware responses. Experiment with and integrate various large language models (LLMs) and foundation models. Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging. Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions. Write clean, efficient, and well‑documented code using Python for machine learning models, automation scripts, and system integrations. Collaborate with cross‑functional teams (Product, Data Science, Operations) to define requirements and deliver solutions. Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi‑step automation workflows. Required Qualifications Minimum of 3‑5 years of professional experience in software development, AI engineering, or automation‑focused roles. Strong hands‑on experience with Python and relevant libraries (NumPy, pandas, scikit‑learn, TensorFlow/PyTorch). Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service. Practical experience implementing Generative AI solutions and building RAG architectures. Direct experience with customer support automation and developing AI customer chatbots. Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation. Preferred Qualifications (Nice‑to‑Haves) Experience with AI workflow software such as Dify, n8n, or other frameworks for building Agentic AI systems. Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services. Experience with containerization (Docker, Kubernetes). Benefits Competitive salary Attractive annual leave entitlement including birthday and work anniversary days Work flexibility: flexi‑work hours and hybrid or remote setup Career advancement opportunities through internal mobility programs offering diverse scope Work perks: crypto.com visa card provided upon joining Other benefits vary by region; learn more from our talent acquisition team. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Crypto.com is an equal‑opportunity employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. We value diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us. #J-18808-Ljbffr