IT Systems Manager

3 days ago

Hong Kong Island, Hong Kong SAR China ABC Pathways School Full time

Responsibilities Answer help desk calls and discuss problems with the end user. Prioritize tickets, assign tasks, and confirm completion in a timely manner, fully utilizing manpower. Visit campuses regularly to check hardware and software functionality, and meet with managers regarding current issues and their status. Help maintain the school management system and intranet, and manage the Active Directory domain and Office.com administration such as adding user accounts and managing file system security. Maintain current IT practices, including improving and troubleshooting issues with all IT-based systems, e.g., report templates. Create user guides to assist end users and conduct training on new software, hardware, and equipment. Ensure continued information and system security, perform network maintenance and system upgrades, and train staff members about proper network use with regard to security and information requirements. Work with the Senior IT Officer, Centre Managers, Head Teachers, and Department Heads to ensure quality implementation and on-time delivery, and ensure clear communication with all involved parties regarding any changes to their systems. Always conduct yourself professionally at and around all ABC campuses. Adhere to the policies and procedures outlined in the staff handbook and any addendums. Be helpful and understanding of all your colleagues, helping to create a harmonious, helpful, and caring workplace for everyone. Qualifications Degree holder in Information Technology, Computer Science, or related disciplines is preferred. At least 5 years of relevant working experience is an advantage. Good command of spoken and written English and Chinese. A broad general technical knowledge; demonstrable ability to research new technology and troubleshooting methods. Well-organized, detail-minded, self-motivated with a strong sense of responsibility. #J-18808-Ljbffr

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