Head of Quality Assurance

4 days ago


Hong Kong Island, Hong Kong SAR China KOS International Limited Full time

A leading Chinese bank in Hong Kong is seeking a seasoned leader to head its Quality Assurance team. This role involves driving compliance in complaint resolution, monitoring customer service, and ensuring operational assurance with accountability for HKMA/HKIA cases. Ideal candidates will have over 5 years of complaint handling experience in retail or corporate banking, strong leadership skills, and fluency in both written English and traditional Chinese. Join a team that emphasizes regulatory compliance and operational excellence.#J-18808-Ljbffr



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