Temporary Team Lead, Card Centre

Temporary Team Lead, Card Centre (till Dec 2025) Hong Kong Job Description Job Responsibilities Handle Personalised Octopus application process including data input, data verification and photo scanning and cropping for production of Personalised Octopus Prepare Personalised Octopus application data and work with outsourcing services providers for data processing Prepare reports for daily reconciliation Handle internal and external customer enquiries in a timely manner Monitoring staff performance and daily operations to ensure high quality service to external and internal customers as per KPI and service standards Provide training, guidance and coaching to newly joined team members Performing UAT for system enhancement and project implementation Cross Team support when necessary Provide general clerical and administrative support as assigned by supervisor and manager when required Work at locations other than office premises in Card Centre or headquarter for project support when required Requirements Diploma holder or abovein Business Administration or relevant disciplines At least 3 years in operation and transaction processing, of which some practical experience in team leader / supervisory position Experience in managing operational process in corporations or financial institutions is an advantage Proficient in Microsoft Office applications Good command of spoken and written English and Chinese Attentive to details, able to follow through the task Good numerical sense Possess logical and analytical skills Strong interpersonal skills and customer service awareness Accurate and fast English and Chinese typing speed not less than 35 wpm We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now" Visit our web site: (link removed) The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department. Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex,national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities. About Us Octopus Holdings Limited Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here #J-18808-Ljbffr