Claims Manager/ Assistant Manager, Life Insurance
2 weeks ago
Join to apply for the Claims Manager, Life Insurance role at AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to be a holistic partner to the individuals, businesses and community we serve, focusing on continuous product and service innovation and customer experience enrichment. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. Our sustainability strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations and integrates environmental, social and governance factors across our business. Responsibilities Assist management to support the claims team in daily claims operation, enquiry, and continuous claims process improvement Assess and approve complicated claims Monitor and control daily operations to ensure smooth delivery of agreed service standards Handle enquiries from distribution enquiry team, customer enquiry teams and complaint team Review staff performance, develop and monitor plans for staff development Drive and oversee plans for system modifications to continue meeting, improving and anticipating customer needs and developing relationships with agency force Implement continuous claims process improvement to strive for operational efficiency Provide training to claim colleagues and other internal staff to uplift their claims knowledge Review and revise internal claims manuals, guidelines and practices Assist in all operational and project issues Qualifications University graduate or above with FLMI or equivalent At least 8 years of experience in Claims with at least 3 years in a management position Strong technical skills and knowledge of Claims Customer‑centric mindset and good communication skills Result‑oriented, self‑motivated, patient, cheerful and positive High emotional maturity and ability to work under pressure Excellent command of both written and spoken English and Chinese; Mandarin is an advantage Seniority Level Associate Employment Type Full‑time Job Function Analyst and Consulting Industries Claims Adjusting, Actuarial Services and Insurance Benefits Our benefits include comprehensive health coverage, retirement plans, learning and development opportunities, and a supportive work environment. For more details, visit our benefits page. Equal Opportunity Employer AXA is an equal opportunity employer. We are committed to promoting diversity and inclusion by creating a work environment where all employees are treated with dignity and respect, validing differences and empowering personal potential. Referral Program Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x. Job Alerts Sign in to set job alerts for “Claims Manager” roles. #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full timeManager / Assistant Manager - Group Insurance Claims Assess and approve new group claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution. Prepare regular management and business reports of Claims Department. Assist Department Head to supervise the project team and lead the team to achieve the KPI...
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hong kong, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full timeManager / Assistant Manager - Group Insurance Claims Assess and approve new group claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution. Prepare regular management and business reports of Claims Department. Assist Department Head to supervise the project team and lead the team to achieve the KPI...
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