Claims Executive

4 days ago

Hong Kong Island, Hong Kong SAR China Delken Group Limited Full time

Our client is a Leading Life Insurance Company, they invite bright and energetic candidate for the following vacancy: Senior Claims Executive Job Duties: Assist the Assistant Manager in day-to-day claim operations including maintenance of service standard and ensuring quality of work defined by the Company. Processing of minor claims including assessment, follow up on insufficient / outstanding information, claim payment requisition and correspondence issuing. Assess, recommend actions and approve claims subject to authority assigned. Handle the system transactions in relation to claim processing. Draft and check outgoing correspondence. Communicate with reinsurers, lawyers, other companies, doctors and /or investigator in connection with claim processing. Handle enquiries (walk-in/telephone) from agents and customers in claims matters. Handle enquiries from other companies or organization regarding client’s claim record. Assist in development, maintenance & enhancement of workflow system and Claim administration system including the user requirement write-up and user testing, arranging implementation, training and write up of procedural manual, etc. Assist for day-to-day administration of the claim administration system. Responsible for maintenance of administrative manuals and other information materials available on LA Portal opened to agency forces. Assist in preparation and verification of reinsurance recovery records with Financial Services Department according to the risk share arrangement as specified in the reinsurance treaty with different reinsurers. Give feedback on claims process, procedure, and manual in order to improve efficiency and quality of claims operation. Participate in ad hoc assigned projects. Requirements: University graduate in any disciplines. Professional qualification of FLMI or partial fulfillment of professional qualifications is preferred. Minimum 2 years working experience in life insurance company, preferably in Operations /Business Analysis / Project Management function. Independent and with high degree of responsibility. Excellent problem solving skills. Good communication, interpersonal and analytical skills. Proficient in MS Word, Excel and Chinese Word Processing. Good command of both spoken and written English and Chinese. Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: Delken Group Limited , Rm 1202, 12/F C.C.Wu Building, 302-308 Hennessy Road, Wanchai, HK; email to or contact or fax to . For more jobs, please visit our website: (All personal data submitted will be treated in strict confidential and used for recruitment purposes only.) #J-18808-Ljbffr

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