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IT Service Manager
1 week ago
Direct message the job poster from Black Swan Group
Director, Head of APAC (based in Hong Kong) at Black Swan GroupOur Client, a luxury retail company, is seeking an IT Service Manager to join its team. You MUST be prepared to travel and work in Mainland China from Monday to Thursday for 75% of the month.
Responsibilities
- Ensure global IT support aligns with overall business goals.
- Lead, mentor, and inspire a diverse team of IT professionals across multiple locations.
- Oversee data centers, networks, cloud environments, and on-premise systems.
- Ensure the uptime, performance, scalability, and security of all IT systems.
- Proactively manage and report on infrastructure capacity, implementing necessary improvements.
- Standardize IT practices and systems across all global locations.
- Ensure compliance with relevant industry regulations, data privacy laws, and internal IT policies.
- Regularly update and enforce IT policies to reflect current best practices and legal requirements.
- Forecast future IT infrastructure needs based on business growth and evolving technologies.
- Ensure sufficient capacity to handle increasing demands and support business expansion.
- Manage relationships with vendors providing hardware, software, and IT services globally.
- Oversee global IT infrastructure budgeting, ensuring cost-effectiveness and efficiency.
- Develop and implement a comprehensive disaster recovery plan.
- Ensure critical IT systems can be restored quickly in case of outages or disruptions.
- Oversee IT infrastructure-related projects, including planning, resource allocation, execution, and monitoring.
- Oversee and implement robust security measures to protect IT infrastructure and data.
- Conduct regular security audits and vulnerability assessments, and address any identified risks.
Requirements
- B.Sc. in information technology, Computer Science.
- 6 to 8 years experience in IT service management, with a focus on global infrastructure and support.
- Excellent understanding of ITIL processes, project management methodologies, and disaster recovery planning.
- Exceptional communication and interpersonal skills, with the ability to manage relationships with stakeholders and vendors.
- Experience with budgeting, forecasting, and cost optimization in a global IT context.
- Knowledge of industry regulations and data privacy laws, with a track record of ensuring compliance.
- Fluent in Mandarin.
Budget: Up to HKD $45K per month
Seniority levelMid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesRetail
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