Business Analyst, Digital

Job Description Business Analyst / Subject Matter Expert accountable for analyzing business problems, solving them and developing a prioritized backlog of requirements based on business value. Preferred skills Ability to speak in business and technology terms, as well as the ability to effectively communicate both internally and externally. Must possess good problem‑solving skills for large, complicated and broad issues and be able to work independently, with keen attention to detail. Must be able to break problems down, analyze data, drill into problem statements, ask the right questions to really understand root causes and then solution around issue to drive business value. 6+ years’ experience in sizable IT projects or large organizations acting in the capacity of a Business Analyst. Min 5 years of experience in Insurance industry with proven experience as Business, Functional SME or Product Owner or Business Analyst. Experience in client digital journey and/or advisor digital journey would be required. Sound knowledge of insurance products, channels, customer behaviors and technology. Experience in all phases of the software development lifecycle, and with a broad range of platforms, including transitioning from legacy systems to digital. Able to work in a complex environment with a mix of technologies and different levels of IT maturities across multiple business units. Experience in Agile and Agile Toolsets (JIRA, Confluence) would be an advantage. Ability to work in Waterfall, Hybrid or Agile approaches as per project needs. Excellent communication, collaboration, and inter‑personnel skills. Excellent influencing and negotiation skills with stakeholders. Proficient in both spoken & written English and Chinese. Qualifications University Graduate and above. Responsibilities Collaborate with Product Owners and different business stakeholders to understand business challenges, identify user needs to deliver the product vision. Conduct analysis and drive workshops to define forward‑looking business requirements and assist in defining product roadmap. Work closely with both business and technology stakeholders to identify problems, elicit key business needs and create a prioritized backlog of requirements based on business value. Translate business, functional, and technical requirements into user stories with clear acceptance criteria for development within agile teams. Collaborate with UX and UI teams to ensure usability needs are met and requirements are reflected appropriately. Supplement business requirements as needed with business process flows, data mapping and gap analysis. Verify requirements for completeness, consistency, comprehensibility, feasibility and conformity to standards. Work closely with technical development teams to provide functional inputs for system impact analysis and clarify questions as needed. Work closely within the Agile development teams to ensure development of the backlog items prioritized for the sprint. Own a section of the backlog of requirements and act as the SME and bridge between business and technology. Contribute as a functional expert in a defined Insurance domain/business area as part of business competency centre. Assist in performing market analysis and benchmarking on key business areas to understand gap compared to competition on business focus areas. Assist in user on‑boarding to product with documentation and user training as needed. Sun Life Financial is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate clients. Sun Life Financial has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March 31, 2018, Sun Life Financial had total assets under management (“AUM”) of CDN$979 billion. Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF. #J-18808-Ljbffr