Quality Manager

2 days ago

hong kong, Hong Kong SAR China PowerToFly Full time

Job Description You will lead the quality and process excellence agenda across Australia and New Zealand, ensuring our customers experience consistently high standards, drive the integration of our Quality Management System (QMS), and embed a culture of continuous improvement. This role is critical to enhancing customer trust, reducing cost-of-poor-quality, and ensuring operational resilience across our warehousing, production, and distribution network. Key Responsibilities Leadership & Strategy Lead, develop, and inspire the ANZ Quality Team, setting clear objectives and building future capability. Shape and execute strategies to elevate quality assurance, resolve claims effectively, and streamline business processes. Systems & Standards Champion ISO 9001 QMS and FSC standards, ensuring full compliance and retention of external certifications. Establish robust review processes, stakeholder engagement forums, and quality scorecards to track performance trends. Customer & Supplier Excellence Own the customer claims and supplier quality resolution process, ensuring timely, transparent, and effective outcomes. Partner with key customers and suppliers to strengthen relationships, address issues, and co‑develop improvement strategies. Operational Support Provide expert guidance on quality for warehousing, production, and product issues across the DC network. Develop and maintain Standard Operating Procedures (SOPs), training programs, and audit frameworks to embed best practice. Lead initiatives to minimise scrap, rework, and defective inventory. Continuous Improvement Actively contribute to continuous improvement and Enterprise Lean Sigma (ELS) projects. Drive root‑cause analysis and implement corrective and preventive actions to build systemic improvements. Qualifications Education: Bachelor’s degree in Engineering, Science, or related Business discipline (preferred). Experience: Minimum 5 years in quality management, ideally within manufacturing and/or regional supply chains. Technical Expertise: Strong knowledge of ISO 9001 QMS, FSC systems, CTQ performance parameters, and auditing. Business Acumen: Experience with claims and inventory systems, and proven ability to optimise cross‑functional processes. Collaboration: Influential stakeholder manager with the ability to engage across boundaries and build trusted partnerships. Attributes: Proactive, resourceful, and accountable, with strong analytical and problem‑solving skills. Communication: Excellent written and verbal skills, with the ability to translate technical data into actionable insights. Technology: Competent with spreadsheets, databases, and technical product information systems. Additional Information MORE FEATURES OF WORKING AT AVERY DENNISON Employee Assistance Program for all staff and their families Onsite Gym & Wellness Room (Melbourne) Free EV Charging for employees (Melbourne) Great place Towork certified which includes Birthday day off, Volunteering leave and a wide range of wellness opportunities. Training and Development Opportunities Salary Packaging Options Competitive Salary and Annual Bonus Joining a Global Industry Leader there is a wide range of transfer and promotion opportunities both locally and abroad AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER All your information will be kept confidential according to EEO guidelines. At Avery Dennison, people are at the heart of what we do. We promote and encourage a diverse and inclusive workplace where everyone can be their best. #J-18808-Ljbffr

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