Network Operations Engineer

3 days ago


Sai Kung District, Hong Kong SAR China Towngas Telecommunications Company Limited Full time

About the Role Towngas Telecom, a subsidiary of The Hong Kong and China Gas Company Limited and an associate of Henderson Land Development Company Limited, seeks a Network Operations Engineer to support our data center services and telecommunications infrastructure. Responsibilities Participate in 24/7 shift schedules (morning, evening, overnight) to ensure continuous operations. Monitor and respond to service requests via the service hotline and coordinate support. Provide on-site operational support in data centers: coordinate access, manage equipment deliveries, and escort vendors for scheduled work. Perform first‑tier troubleshooting for network, server, and facility‑related alarms, escalating to higher‑tier support when necessary. Follow incident, problem and change management procedures with proper documentation. Conduct real‑time monitoring of IT systems, network performance and facility alerts using BMS/DCIM tools. Assist with hardware installations, cabling and remote‑hands support for customers. Qualifications Diploma or above in Telecommunications, Electronics, Information Technology or related disciplines. 1 to 2 years’ experience in the telecom industry, preferably in ISP environment/data centers. Hands‑on experience building front‑end interfaces using HTML and CSS (preferred). Knowledge of MySQL, PHP, shell scripting and Linux system administration (preferred). Knowledge of XML development and MS PowerShell (preferred). Knowledge of networking devices and concepts (routers & switches, LAN/WAN, IP engineering, TCP/IP) (advantage). Experience with ISO20000 and ISO27001 accreditation (advantage). Good command of spoken and written English and Chinese. Customer‑focused, self‑driven problem‑solving ability. Prepared for shift duty and ability to work under pressure. Candidate with less experience will be considered for Assistant Network Operations Engineer. Fresh graduates with a strong learning attitude will also be considered. How to Apply Submit a detailed application stating your current and expected salary. Please quote reference number TGT/NOE/JDB01/25 in your application. (All personal data provided will be treated in strict confidence and used for recruitment purposes only.) #J-18808-Ljbffr



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