Network Supervisor

4 days ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

Responsibilities and Qualifications Handle technical tickets of all Incident and Fault at Customer’s NOC Troubleshoot & resolve the incidents and problem tickets within SLA Perform Advanced Level Troubleshooting & Analysis of complex problem Interacts effectively with Cisco TAC, Vendor TAC and Engineering to solve complex problems Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs Share knowledge to the team member’s and participate in the various training programs Typically requires BSEE/CS or equivalent with 8+ year’s (for Supervisor level – preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‑SEC (for Engineer level) or its equivalent L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP IPV4 & IPV6 addressing L3 technologies - BGP, L3 technology troubleshooting Platform Skillset (either or all of) – CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall 3rd Party Platform Skillset (either or all of) – Juniper Routers & Firewall , Ruckus WIFI Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc. Ability to formulate and deliver complex presentations Ability to work in a fast‑paced, high‑pressure, cross‑functional environment Attention to detail and interpersonal skills Possess strong presentation and communications skills Key involvement with cross‑functional teams to resolve major customer issues Ability to function effectively in ambiguous circumstances Ref No: SW8349 #J-18808-Ljbffr



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