Customer Service Advisor

Customer Service Advisor - Full-time (Causeway Bay Store) Base pay range: HK$17,000.00/yr - HK$21,000.00/yr Your Purpose At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user. What You'll Be Doing Own the cashier and service desk zone Manage returns, refunds, exchanges, and resolve user issues Support Click & Collect, eCommerce, and Delivery services Keep track of cash handling accuracy and systems updates Collaborate with teammates during store opening/closing Take part in layout, stock, and omnichannel service operations Requirements Friendly, calm, and solution-focused in your approach Good communication skills and enjoy working with people Detail-oriented, reliable, and accurate in handling systems and processes Flexible availability, including weekends and public holidays Experience in customer service or retail can be helpful but not required Basic knowledge of sports products or involvement in sports activities is welcomed Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition Benefits Performance Bonus based on your team's results Staff Discount on all Decathlon products Monthly Sports Allowance to support your active lifestyle Health Insurance Coverage (medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development, locally and globally Additional Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting Let’s Make Every Visit Memorable — love helping people and solving problems? Apply now and bring sport to life with us. #J-18808-Ljbffr