End User Support Engineer – Office 365

MISSION The job holder ensures smooth daily operations in our Hong Kong office by delivering responsive, high-quality technical support to all users. They leverage strong expertise in Office 365 and trading applications to maintain system reliability and performance. Working closely with global IT teams, the job holder efficiently resolves issues, manages...

End-users Support Engineer Perform daily IT Technical Support to End-users. Perform Installs, Moves, Adds and Change (IMCA) activities. Perform install, configure, test, maintain, monitor, and troubleshoot End-user workstations and related Hardware and Software. Maintain Inventory of IT facilities. Prepare regular report for Management review. Qualifications...

A leading financial services firm in Hong Kong is looking for a Senior End-User Support Engineer to provide hands-on support and strategic oversight. In this role, you will manage critical infrastructure and cloud platforms while supporting trading applications like Bloomberg and Refinitiv Eikon. Ideal candidates should have over 5 years of experience in...

End User Support Supervisor (Desktop Support) Supervise a team of 8-12 End User Support Analysts and Technicians. Conduct performance reviews and staff development activities. Manage work schedules and ensure adequate coverage. Oversee incident and service request queues using ITSM tools. Ensure compliance with SLAs and prepare service desk metrics. Provide...

Responsibilities Perform tier 1/2 Systems & related Helpdesk Support Provide EUC day‑to‑day support, inclusive of Office IT systems, PC hardware/software/connectivity and BYOD users Assist VDI project deployment including user management, profile migration, data migration, troubleshooting and inventory management (both hardware and software inventory)...

A leading IT services provider in Hong Kong is in search of an End User Support Supervisor. This role involves supervising a team of analysts and technicians, managing schedules, and ensuring effective service delivery. The ideal candidate has extensive IT support experience with supervisory skills, particularly in financial services. Strong knowledge of...

SW9761 |18 Apr 2019 End User Support SpecialistProvide technical support to end users Prepare, install and configure desktop/laptop hardware & software and other IT equipment according to user request Supporting standard OA applications, desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Provide...

A consulting firm based in Hong Kong is seeking an End User Support Specialist to provide technical support to end users. The ideal candidate will prepare and configure desktop and laptop hardware, support standard applications, and troubleshoot devices. Candidates with 1-3 years of experience in IT support are preferred, and fresh graduates will also be...

SW9406 |01 Nov 2017 IT Specialist (Office 365)Provides subject matter expertise as input into the service continuity and disaster recovery solutions development, implementation and testing for the Office 365 Support. Provides an Office 365 Support architectural advisory service engaging with Project Managers or Infrastructure Change teams, to ensure viable...

Senior End-User Support Engineer - Global Financial Institution - Hong Kong /... Join a leading financial services firm as a Senior End-User Support Engineer. This hands‑on role combines technical expertise with strategic oversight, making you the primary resource for critical infrastructure, cloud platforms, and high‑stakes trading environment support....