Associate (Assistant Manager), Payment Operations, Technology & Operations

Job Description - Associate (Assistant Manager), Payment Operations, Technology & Operations (WD72391) Associate (Assistant Manager), Payment Operations, Technology & Operations - ( WD72391 ) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibility Assist the unit / section manager to manage the day-to-day activities of the section Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with the established procedures & risk control, bank policies & guidelines, service standards Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards Handle and respond to inquiries / requests from internal / external partners, customers, service providers on transaction processing and related matters Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously Support any initiatives, new services and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator) Provide coordination, guidance, coaching and counseling to section members in completing their responsibilities Promote and encourage open and good communication amongst all levels of members Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations Escalate exceptional / outstanding / suspicious transactions to unit / section manager and other relevant parties for necessary action per the Incident Management Policy Public holiday duty may be required Requirement Degree Holder are preferred At least 5 years of relevant working experience with at least 1 year experience of people management Functional Good knowledge and experience of banking operations and remittance processing Good knowledge and experience of SWIFT and RTGS operations Good knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions Technical Accuracy and thoroughness in work Good senses of risk control and management Result and customer service oriented Positive attitude, creative and innovative Self-motivated with good analytical mind and problem-solving skills Good interpersonal, communication and presentation skills Good team player, supportive and flexible to take up departmental tasks Good command of both spoken and written English and Chinese Good PC knowledge and skills Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Primary Location Hong Kong-Two Harbour Square Job Operations Schedule Regular Employee Status Full-time Job Posting Feb 26, 2025, 6:35:53 AM #J-18808-Ljbffr