Field Services Engineer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Medikonia Full time

We are seeking a highly skilled and motivated Field Service Engineer to join our team. The successful candidate will play a crucial role in providing technical support, maintenance, and installation of our IVD equipment for clients in universities, hospitals, and laboratories across Hong Kong.

More Specifically, you will:

  • Provides installation, basic operation training, and repair within an assigned area to assure continuity of customer operations and high levels of customer satisfaction.
  • Undertakes scientific instruments installation, basic training, preventive and corrective maintenance via telephone and on-site service.
  • Help other field service engineers to make solutions to solve on-site problems.
  • Liaise with the global technical support centre and other specialists to report and correct faults.
  • Perform installation, calibration, maintenance, and repair of IVD equipment and systems.
  • Provide technical support and training to clients on the use and maintenance of IVD products.
  • Diagnose and troubleshoot technical issues, ensuring timely and effective resolution.
  • Maintain detailed service records and prepare reports on service activities.
  • Collaborate with the sales and support teams to ensure customer satisfaction.
  • Stay updated with the latest developments in IVD technology and industry trends.
  • Comply with company policies, procedures, and safety standards.
  • Overseas training is required.
  • Required to provide 24 hours standby for local customers (with standby allowance and overtime pay)
  • Assist in ad hoc duties as assigned.

Requirements:

  • Min. Diploma / Degree in Biomedical / Mechanical Engineering / Electronics Engineering or equivalent
  • At least 3 years of field service work in medical related equipment or in vitro diagnostic device
  • Proficient in Microsoft office applications
  • Good communication and interpersonal skills, resourceful, analytical, strong trouble shooting skills, customer focus, team spirited with positive working attitude
  • Maintain at all times the highest standards of professional and personal conduct when interacting with internal external customers
  • Willing and able to be on 24/7 standby(with standby allowance and overtime pay)
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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