TOPPAN Edge

Job Description:

We are seeking several dedicated and proactive Junior IT Helpdesk Supports to join our secondment team in our banking client. The ideal candidate will have at least one year of experience in IT support and must be fluent in Cantonese. Senior candidates would be considered as IT Engineers and System Engineers.

Key Responsibilities:

• Provide first-level technical support to bank staff via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist in setting up and configuring computer systems and applications.
• Maintain accurate records of issues and resolutions in the helpdesk ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct regular maintenance and updates on IT equipment and systems.
• Provide support for IT-related projects and initiatives.
• Ensure compliance with the bank's IT policies and procedures.

Requirements:

• Minimum 1 year of experience in IT support or a related field.
• Proficiency in Cantonese is a must; English and Mandarin is preferred.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking principles and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented with a positive attitude.

Preferred Qualifications:

• Certifications in IT support or related fields.
• Experience in the banking or financial services industry.

1 year secondment contract would be provided to successful candidates.

We offer an excellent compensation package, promotion prospects, and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by clicking Apply Now.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notify within 8 weeks after submitting your application may consider the application unsuccessful, and the application will be retained for up to 24 months.

Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.