Officer, Sales Management Office

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Sales Support Representative is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments. Responsibilities Assist multiple production support functions to aid partners in fulfilling sales requirements Resolve basic to moderately complex sales issues based on practice and precedence Monitor controls based on regulatory and reporting requirements Deliver and administer access media and sales tools and assist in the overflow of digital self‑service media Aid in the customer service process to ensure the quality of customer service Manage the safekeeping and control of files during operation hours Recommend new options to enhance productivity in accordance with established guidelines Fulfilling the client’s necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2‑4 years of relevant experience Experience in operational processes and branch service preferred Proficient computer skills with a focus on Microsoft Office applications Working knowledge of related industry practices and standards Consistently demonstrates clear and concise written and verbal communication Education High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job‑related duties may be assigned as required. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Unlock job insights AI Job match analysis Salary match Number of applicants Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad Your email address Reason for reporting job Additional comments To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. #J-18808-Ljbffr