Customer Service Operations Associate
2 days ago
About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well‑crafted products at a fraction of traditional luxury prices. We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict‑free, lab‑grown diamonds. Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year What Linjer offers A multicultural and inclusive team culture Talented and passionate colleagues committed to excellence A predictable 9am-6pm work schedule (night/weekend work exceedingly rare and only for the biggest emergencies) Accelerated career growth opportunities for high achievers Who we’re looking for We are seeking a detail‑oriented and proactive Customer Service Operations Associate to join our dynamic team. In this hands‑on role, you will oversee order releases to 3PL partners, manage customer inquiries, handle shipment exceptions, coordinate return shipments, and assist with data maintenance—all to ensure a seamless and exceptional customer experience. The position is full‑time in our Hong Kong office. Responsibilities Oversee the daily release of orders to third‑party logistics providers (3PLs) to ensure timely fulfillment Serve as the primary day‑to‑day liaison with 3PLs for handling exception cases and special requests Support the management and onboarding of future 3PL partners to expand our logistics network Assist with routine data maintenance tasks to ensure accuracy and efficiency in order processing Collaborate with carriers to troubleshoot and resolve shipping challenges Respond promptly and effectively to customer inquiries via email and other channels, with a focus on resolving shipment‑related issues Proactively identify and recommend improvements to customer service processes to enhance overall customer experience Coordinate and log returns from returns warehouses, ensuring accurate tracking and processing Assist in maintaining data in our ERP system with purchase order inbounding, returns inbounding, and defect outbounding activities Note: Approximately 60% of the role focuses on operational tasks, while the remaining 40% involves directly handling customer inquiries. Who You Are Professionally fluent in English Bonus: professionally fluent in spoken Cantonese You enjoy helping people Possess sound judgment and diplomacy when resolving customer issues Strong interpersonal skills with the ability to effectively collaborate and coordinate with 3PL partners and other stakeholders Able to meticulously follow processes Strong attention to detail Strong written communication skills Tech literate and able to learn new software with ease A collaborative team player who works well with others Application Requirements We take cover letters very seriously If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. Are you a perfectionist when it comes to spelling and grammar? Tell us about a time you worked toward an ambitious goal that required focus, hard work and discipline. It can be in any realm of your life, whether professional, academic, personal, etc. What's your typing speed? Do you require visa sponsorship to work in Hong Kong? #J-18808-Ljbffr
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