KYC Quality Control Analyst

Service Line Overview KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world. KPMG Managed Services brings together the firm’s subject matter expertise, proprietary technology and tools and deep operations capability to provide an innovative and cost effective solution for clients seeking to outsource either a one-off remediation or an ongoing BAU process. We operate across multiple industries, geographies and processes and have particular experience in complaint handling, claims processing and client due diligence. Providing quality checking to all the telephony logging analysts and data input/KYC analysts to ascertain whether the process and policy has correctly been applied throughout the process. Key Responsibilities Undertake quality control of telephony logging analysts and data input/KYC analysts throughout the whole process and monitoring calls. Feedback QC results to all teams. Monitoring quality control and quality assurance results on a regular basis. Identify individuals falling below the required benchmarks. Conducting Root Cause Analysis and effectively communicate the outcomes and monitor future improvements and performance. Conducting ad hoc and pre‑planned coaching support to embed development. Assisting team leaders in the construction and execution of quality related informal and formal development plans. Maintaining awareness of the regulatory landscape and use this awareness to flag issues of importance to the department. Reviewing and constructively challenging the department’s internal processes to drive continuous improvement. Ensure team compliance to operational procedures. Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme and business standards. Experience & Background An understanding of AML/ KYC rules and compliance requirements, with a minimum of two years’ experience working in a HKMA/SFC regulated environment or similar. Ability to interpret MI and undertake root cause analysis. Ability to make considered decisions using point of sale documentation and call records. Ability to provide feedback in a concise, accurate, constructive and timely manner. Ability to work successfully in a target driven environment. Proven experience of working in a role where attention to detail was critical. Experience of working in an operational environment. Wider windows‑based applications. Experience of working in a financial environment. About KPMG At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level. We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity – and how we make a positive impact on our people, environment and society. We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information. You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes and retains your personal information in accordance with KPMG China’s Online Privacy Statement and/or KPMG China Privacy Statement (collectively “Privacy Statement ”). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third‑party application tracking platform. If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China’s HR personnel in the location where your application is submitted (see here). #J-18808-Ljbffr