Service Stylist
6 days ago
Service Stylist (Guest Relations) – The Langham, Hong Kong Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive the long‑term growth of the hotel by increasing its revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. About Langham Hospitality Group A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision of building great memories together. Responsibilities Greet VIP, limousine‑arrival guests, Brilliant members and repeat guests with special recognition and service personally. Perform sophisticated personalized services as attending to special requests by guests and exceeding expectations. Maintain knowledge of special programmes and events in the hotel to recognise and respond to guests' needs. Assist in handling guest complaints and referring them as necessary, and assist in follow‑up on corrective action. Assist the Front Desk and Head of Guest Relations in maintaining overall guests' satisfaction in the hotel lobby. Perform any other duties as required to meet hotel guests' expectations. Qualifications Holder of Higher Diploma in hospitality‑related discipline. University graduate is preferred. Minimum 1–2 years of guest services experience; front‑desk experience is a plus. Pleasant, service‑oriented and professional attitude. Sociable, mature and outgoing personality required. Strong command of English, Cantonese and Mandarin (conversational and written). Additional language skills would be an advantage. *Fresh Graduate will also be considered. To apply, please send us your resume with current & expected salary to Human Resources. For more information about the property, please visit #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full timeA leading hospitality firm in Hong Kong is seeking a Service Stylist (Guest Relations) to enhance guest experience through personalized service and effective complaint resolution. The ideal candidate should possess strong communication skills in English, Cantonese, and Mandarin, along with at least 1–2 years of guest services experience. This role requires...
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