Corporate Travel Consultant

Join to apply for the Corporate Travel Consultant role at American Express Global Business Travel . Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations. Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided. Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements. Use positive telephone service techniques and act on special customer requests. Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels. What We're Looking For Minimum 3 years of proven experience in the travel industry (TMC/Agency). Proficient in English – verbal & written skills. Passion for excellence in client service, including proactive anticipation of needs. Native GDS expertise; Sabre is preferred. Professional communication (written and verbal). Attention to detail. Act with integrity and look after personal traveler information. Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation). Understanding of international travel requirements and destination knowledge is a must. Understand customers’ needs to propose best alternatives in terms of pricing/routing. Resolve customer issues quickly and independently or with suppliers. Teamwork and openness to feedback. Working hours will be HKT – 8 AM – 5 PM or 9 AM – 6 PM. This role requires the consultant to work from our office in Hong Kong from Monday to Friday (5 Days Onsite). Consultants should be flexible to work on public holidays. Location: Hong Kong. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for #J-18808-Ljbffr