Manager, Compliance Operations

2 days ago


Hong Kong Island, Hong Kong SAR China Paymonade Full time

Manager, Compliance Operations - Payment / Fintech / Crypto / Web3 Paymonade delivers cutting‑edge payment technology solutions worldwide, spanning 108 countries and territories. Supporting 38 fiat currencies, hundreds of payment methods, and a wide range of cryptocurrencies, our bespoke B2B technology equips you with intuitive tools for global internet payments. We offer effective crypto onramps and aim to ensure a good user experience crucial for business scalability and profit maximization. Responsibilities Manage day‑to‑day operations of the Compliance Operations team covering KYC/KYB, EDD, Transaction Monitoring and Law Enforcement Requests. Set individual KPIs for team members and monitor delivery against targets. Allocate cases to ensure workloads are balanced and reviews completed on time. Track and report key team metrics (KYC/KYB volumes, EDD cases, TM alerts, etc.). Step into complex or high‑risk cases where escalation or higher judgement is required. Review case quality and provide feedback, coaching and training to build capability. Identify and implement improvements to processes, tools and team efficiency. Maintain accurate operational records and support audits, partner reviews and regulator requests. Ensure escalation and case‑closure procedures are followed properly and documented. Promote a culture of accountability, accuracy and continuous improvement across the team. Requirements 5+ years’ experience in AML or Compliance Operations, ideally within fintech, payments or crypto. Strong working knowledge of KYC/KYB, EDD and Transaction Monitoring. Experience managing and developing a compliance operations team. Practical familiarity with tools such as Sumsub, ComplyAdvantage or similar systems. Confident analysing data to track performance and identify issues or trends. Clear and concise communication skills, both written and verbal. Good understanding of AML/CTF frameworks, particularly within the EU and comparable regimes. Detail‑focused, organised, and comfortable working in a fast‑moving environment. Pragmatic, proactive mindset with a focus on getting things done while maintaining standards. Seniority level Mid‑Senior level Employment type Full‑time Job function Finance, Legal, and Accounting/Auditing Industries Financial Services, Banking, and Internet Marketplace Platforms Referrals increase your chances of interviewing at Paymonade by 2x Get notified about new Compliance Manager jobs in Hong Kong SAR . #J-18808-Ljbffr



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