IT Manager

6 days ago


Hong Kong Island, Hong Kong SAR China HunTek Consulting Full time

Co-Founder @ HunTek Consulting | Specializing in Web3, AI & Tech Recruitment | Helping Tech Firms Hire Top Talent Our client, a leading MNC, is looking for an IT Operations Lead/Manager. This person will own the day-to-day IT operations delivery, safeguarding SLAs across IT incidents, problems, and changes with a user-focused mindset. Responsibilities Oversee daily IT operations to ensure SLA compliance across incidents, problems, and changes with a strong customer-first approach. Implement and refine departmental processes and KPIs to enhance speed, quality, security, and cost efficiency. Lead the Change Approval Board (CAB), evaluating risks, approving changes, and ensuring smooth implementation with clear communication and rollback strategies. Generate and present actionable performance reports, using insights to drive improvements and mitigate risks. Conduct post-incident reviews for major issues, ensuring remediation, prevention, and measurable learning outcomes. Integrate vendor and asset lifecycle management into service processes for availability, compliance, and cost control. Required Experience & Skills 8+ years of overall experience with 3+ years leading IT Operations teams with measurable service improvements and process enforcement. Strong background in Incident, Problem, and Change Management, including CAB leadership. Proven ability to coach and develop team members through structured feedback and growth plans. Expertise in automation (Power Automate or similar), operational dashboards (Grafana), and proactive monitoring. Excellent communication skills in English; calm and clear under pressure. Customer-focused mindset with a drive for continuous improvement and data-driven decisions. Experience in vendor management, SLA governance, and cost optimization. ITIL knowledge/certification. Experience with endpoint/asset management tools (e.g., Intune, Desktop Central). Security awareness (identity, access, compliance). Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Transportation, Logistics, Supply Chain, Storage, IT Services, and IT Consulting #J-18808-Ljbffr


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