Manager, Nursing and Clinical Support

Senior Manager, Human Resources at CityU Veterinary Medical Centre CityU Veterinary Medical Centre (VMC) offers a comprehensive range of services for small animals and is a valuable resource for pet owners across Hong Kong. We are dedicated to advancing animal health and welfare through collaboration and specialized expertise, ensuring that both patients and their owners receive exceptional support and care. Joining VMC, you will have the unique opportunity to collaborate with a diverse team of specialists in various fields, including Cardiology, Dermatology, Dentistry, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology, Surgery, Oncology, Ophthalmology, Anesthesiology, and Pain Management, as well as experienced Primary Care and Emergency clinicians. Additionally, VMC is fully staffed with highly trained nurses and technicians. Hiring Position: Manager, Nursing and Clinical Support This senior leadership role is responsible for managing the clinical support teams across General Practice (GP), Emergency & Critical Care (ER/ICU), and Inpatient Wards in a large multidisciplinary referral hospital. The role ensures the delivery of high‑quality nursing care, operational efficiency, and staff development while collaborating closely with hospital leadership to support strategic goals and clinical excellence. It also serves as a coach and mentor for all VAs, VNs and VTs, fostering a positive culture and leading the future strategic direction of nursing and clinical support at CityU VMC. Responsibilities Coordinate and monitor day‑to‑day clinical nursing operations to ensure smooth functioning and high standards of care. Collaborate with the Medical Director to uphold clinical support standards and drive continuous improvement. Assess operation needs and make decisive decisions regarding caseload and resource allocation. Manage rostering and staffing needs of GP, ER/ICU, and Wards support teams, and implement dynamic changes based on workload and workflow. Develop strategies to improve hospital coverage through effective resource allocation and a strategic critique of zones and department needs. Participate in regular senior leadership meetings and meet regularly with the Executive Director and operational subcommittees to align nursing and clinical support services with hospital goals. Build strong, positive relationships with different stakeholders including veterinarians, Customer Service team, and clinical support team to understand their service needs and enhance support staff collaboration. Assist with the integration of clinical teaching rotations, ensuring staff participation while maintaining clinical service delivery. Cooperate with the HR team in providing development and retention of nursing staff, establish career ladders and development strategies, conduct annual performance reviews and participate in recruitment for new talents. Provide support to the clinical operation on ad‑hoc tasks and projects as assigned. Qualifications Holder of professional education background and qualifications in veterinary nursing or healthcare or health services discipline is preferred. Proven leadership experience, managing departments and large clinical teams, not limited to veterinary field. Exceptional collaboration and team‑building skills, including high level of emotional intelligence. Strong leadership mindset and exceptional interpersonal skills. Demonstrated coaching and mentoring ability. If you are interested in joining a world‑class, university‑affiliated veterinary hospital, please send your full resume to . For more information, please visit our website at CityU VMC is an Equal Opportunities Employer. Personal data provided by job applicants will be treated in strict confidence and used for recruitment‑related purposes only. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industry Veterinary Services #J-18808-Ljbffr