Operation Manager
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To lead the day-to-day operations of the Purpose-Built Student Accommodation (PBSA) property and ensure a safe, efficient, welcoming and student-focused living environment. The role is responsible for operational readiness, resident services, facilities coordination, service quality, cost control, and the performance of on-site staff and service providers.
Key responsibilities
Support property handover, testing and commissioning, defect follow-up, operational setup and opening preparation
Develop and implement operating procedures, checklists, emergency arrangements, service standards and reporting routines
Oversee daily property operations and ensure student rooms, common areas, amenities and back-of-house areas are properly managed
Supervise and coordinate front-of-house, cleaning, security, technical and other operational support functions
Conduct regular property inspections, identify operational issues and follow up on corrective actions
Handle student enquiries, requests, feedback, complaints and incidents professionally and in a timely manner
Coordinate preventive and corrective maintenance for building systems, equipment, student rooms and common facilities
Monitor technical issues, defects and repair works, and follow up with internal technical staff and external service providers
Manage the performance of cleaning, security, maintenance and other service providers according to agreed service standards
Supervise, coach and train on-site operational staff to maintain consistent standards and a strong service culture
About you
Professional and presentable, hands-on, proactive and service-oriented
Strong leadership, execution, problem-solving and organisational skills
Team player with a strong sense of accountability and a high level of integrity
Bachelor's degree or diploma in Property Management, Facilities Management, Hospitality Management, Business Administration or a related discipline
Minimum 5 years of relevant experience in property operations, hospitality, serviced apartments, hotels, PBSA, co-living, residential management or a comparable service environment
Experience in pre-opening, property handover or operational setup is highly preferred
Good knowledge of building operations, facilities coordination, contractor management, safety practices and resident services
Experience managing cleaning, security, technical, front-of-house or resident service teams is preferred
Good commercial awareness with experience in budget monitoring, quotation review and cost control
Ability to work independently, manage multiple priorities and perform effectively under pressure
Central, Central and Western District, HK
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