Lead Network Engineer

Lead Network Engineer - Professional firm About the company: Our client is a leading global professional firm operating in over thirty countries. The Lead Network Engineer role is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support; plays a dual role—delivering technical expertise while embodying a service-first mindset. Performance will be measured equally on technical proficiency and commitment to service excellence. As a member of the Global Network team, the Lead Network Engineer is primarily responsible for providing Tier 3 support for LAN, WAN, and WLAN infrastructure. This includes maintaining network stability, resolving complex issues, and ensuring seamless connectivity across global offices. Responsibilities Provide daily technical support for the firm’s global network infrastructure, including datacenters and office locations, ensuring high availability and swift issue resolution. Configure and maintain LAN, WLAN, and WAN environments to support business operations. Continuously monitor network performance and integrity, identifying and resolving issues proactively. Troubleshoot and manage incidents related to network infrastructure across the firm. Execute routine network maintenance, system upgrades, and hardware refreshes. Conduct wireless site surveys, analyze findings, and implement remediation strategies. Administer and support remote access solutions, including Palo Alto Prisma and GlobalProtect. Assist with network setup and upgrades during regional office expansions or relocations. Track and analyze performance metrics against established SLAs to ensure service quality. Collaborate with external vendors and participate in joint technical activities as needed. Prepare clear, grammatically accurate documentation, including system guides, procedures, emails, and status reports. Adhere to departmental policies, standards, and procedures. Participate in change control processes and contribute to change management initiatives. Respond promptly to administrative requests and support management with operational and vendor-related tasks. Support the deployment and maintenance of systems infrastructure as required. Contribute to change control and management processes beyond core responsibilities. Assist with administrative duties and vendor coordination as directed by management. Perform other duties as assigned to support team and organizational goals. Qualifications and Experience Bachelor’s degree in Computer Science, Information Systems, or a related field. Proficiency in Microsoft Office, iManage, and other firm applications following orientation. Minimum of 5 years of hands-on technical experience in network engineering. Practical experience with Cisco switching, routing, and SD-WAN platforms. Familiarity with Palo Alto Prisma Access and enterprise WiFi management. Experience with network monitoring tools and platforms. Solid understanding of routing protocols such as BGP, EIGRP, and OSPF. Ability to produce and interpret packet captures for diagnostics. Foundational knowledge of firewall technologies. Experience with Palo Alto Networks firewalls and Aruba wireless infrastructure. Exposure to network automation tools. Relevant certifications from Cisco, Palo Alto, or Aruba. Maintains a professional demeanor in all interactions and project engagements. Demonstrates excellent verbal and written communication skills. Collaborates effectively with colleagues across all levels and diverse backgrounds. Possesses strong analytical and project management capabilities, with the ability to interpret complex technical data. Exercises sound judgment and independence in problem-solving, knowing when to escalate issues appropriately. Thrives under pressure, managing multiple priorities and deadlines in a fast-paced environment. Exhibits high organizational proficiency to oversee projects, monitor live systems, identify performance trends, and maintain accurate records. Strong command of spoken and written English; fluency in Mandarin is a plus. If you believe you have the right skills, attitude and experience please click 'apply now' below and upload your resume. Alternatively, for a confidential chat, please contact Kevin Ng by applying directly to email or reach out at . We apologise that only shortlisted candidates will be contacted. #J-18808-Ljbffr