Retail Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Hearts On Fire Company Hong Kong Limited Full time

We are looking for a dynamic and passionate Retail Manager to oversee our direct retail boutiques across Hong Kong and Macau. This role manages a multi-store frontline team, carries full P&L accountability and is responsible for driving boutique performance, elevating client experience, and ensuring operational excellence across multiple stores. What You Will Own Drive overall sales performance and profitability across all HOF boutiques in Hong Kong and Macau, ensuring targets are met or exceeded through strategic planning and execution. Monitor and optimize key commercial metrics including foot traffic, conversion rates, and average transaction value, using data-driven insights to inform boutique strategies. Responsible for the development of sales strategies and manage ongoing forecast updates to support business planning. Lead boutique-level engagement with VICs, fostering long-term relationships and enhancing client loyalty through personalized service and exclusive experiences. Champion the implementation of clienteling and CRM practices, embedding a customer-centric culture that supports sustained revenue growth and brand affinity. Partner with Marketing team, plan and execute boutique events and activations that elevate brand experience, attract new clientele, and drive incremental sales. Recruit, onboard, and develop boutique managers and frontline teams, cultivating a high-performance culture through clear KPIs, coaching, and continuous learning. Mentor top-performing sales associates, identifying growth opportunities and supporting career development to build a strong talent pipeline. Oversee daily boutique operations, ensuring excellence in visual merchandising, service delivery, SOP adherence, compliance, reporting, and inventory management. Stay attuned to market dynamics, competitor activity, and evolving client preferences, translating insights into actionable recommendations for HQ on product assortment, pricing, and positioning. Collaborate cross-functionally with internal stakeholders across Group functions and HOF teams to align boutique strategies with broader brand objectives, ensuring consistency and excellence across all touchpoints. Who Will Thrive Degree in Business, Retail Management, Marketing, or related disciplines. Minimum 8 years of experience in luxury retail, ideally in jewelry or watches. Proven success in multi-store management with full P&L responsibility. Strong commercial acumen and strategic mindset. Inspirational leadership style with a track record of building and developing high-performing teams. Excellent communication and interpersonal skills, with a client-centric approach. Agile and disciplined, with the ability to adapt to a fast-paced and evolving retail environment. Fluent in English and Cantonese. Mandarin is a plus. #J-18808-Ljbffr



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