Senior Specialist, Warehouse Operations, SEATH

Senior Specialist, Warehouse Operations, SEATH A member of the SEATH Warehouse & Distribution (W&D) Operations team with key focuses in warehousing and storage location operations. Working closely with the SEATH Warehouse Operations team to support and manage the end‑to‑end warehouse operations within the 4‑walls for the SEATH Distribution Center and Local Hubs, ensuring accurate & timely order preparation for outbound, inventory integrity and compliance to SOPs. This position serves as the key liaison between the W&D, 3PL and Commercial teams to drive operational excellence, resolve issues and support with special handling as needed. Key accountabilities include overseeing Returns Management, monitoring 3PL performance against SLAs and leading continuous improvement efforts to optimize process and cost efficiency. The role will ensure data accuracy across warehouse systems, i.e. SAP, WMS, etc., and supports analysis and reporting for operational and financial performance. Primary Responsibilities / Accountabilities of the Job Coordinate with SEATH Commercial teams and the 3PL warehouse operators to ensure shipment orders are received, allocated, VAS activities, pick & pack accurately and ready for outbound in a timely manner. Collaborate with the SEATH Distribution team on shipment arrangements and ensure shipment handover to freight forwarder 3PLs is according to SOP requirements. Act as the bridge between the warehouse operators and the SEATH Commercial teams to clarify and/or resolve any operational issues that may arise during order incoming or outgoing. Coordinate with 3PL operators for Returns Management, ensuring the returns process is followed through and system records are updated accurately. Support the SEATH commercial teams on special handling/requirements for special events or order arrangements. Responsible for warehouse consumables and monitor consumption. Coordinate with warehouse & local hub 3PLs to maintain consumables at safety stock levels and collaborate with 3PLs to apply PVH’s Sustainability initiatives. Collect, review and evaluate 3PL operational data and KPI reports; monitor the 3PLs to ensure all SLAs are met and identify root causes of operational disruptions for improvement plans. Monitor and manage the warehouse & local hubs’ inventory; responsible for periodic inventory cycle counts and stock takes with 3PLs to reconcile with system records. Maintain and regularly update warehouse operations SOPs; collaborate with the 3PLs to streamline the warehouse operational processes for continuous improvement. Support the maintenance and monitoring of all warehouse operations related systems, i.e. SAP, WMS, OMS, etc., and its integrations to ensure data accuracy, reconciliation and up‑to‑date status. Assist the Warehouse Manager in preparing and analyzing operational, cost and performance data for monthly reporting. Provide ad‑hoc support requests for warehouse operations. Qualifications & Experience Minimum 3+ years of experience in Logistics/Warehouse/Supply Chain operations, preferably in Retail/3PL industry. Bachelor’s degree in business or supply chain related discipline. Strong attention to detail with large volume of operational data. Ability to generate scheduled operational reports with root‑cause analysis for monthly reviews. Ability to identify continuous improvement opportunities and execute them. Experience collaborating with 3PLs on warehouse operations arrangements. Ability to monitor and track 3PLs’ KPI performances. Hands‑on warehouse operations experience is desirable. MNC experience preferred. Technical & Soft Skills Strong knowledge of Microsoft Office applications, especially Excel for data & graphical analysis functions. IT savvy – knowledge with ERP, WMS, OMS, etc. Strong interpersonal skills. Fluency in English, Cantonese and Mandarin. Application Questions Which of the following statements best describes your right to work in Hong Kong? What’s your expected monthly basic salary? #J-18808-Ljbffr