Associate, Payroll Client Services

2 weeks ago


hong kong, Hong Kong SAR China Remote Full time

Associate, Payroll Client Services - APAC Join to apply for the Associate, Payroll Client Services - APAC role at Remote – this full‑time position is fully remote. About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. What This Job Can Offer You An opportunity to build and advance your career in payroll and customer service within a fast‑paced, innovative company. Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork. Opportunities for continuous learning and career development, with access to training programs and mentorship. Competitive compensation and benefits. What You Bring General knowledge of payroll practices and processes, with an understanding of country‑specific regulations and terminology. Experience handling high‑volume payroll queries, especially in relation to payroll tools, systems, or platforms. A strong focus on customer service excellence, providing empathetic, accurate, and timely responses to internal stakeholders. Solid investigative skills to identify root causes of payroll‑related issues and ensure accurate resolution or escalation. Clear and professional communication skills, both written and verbal, explaining complex information in a simple, user‑friendly way. A proactive and collaborative mindset, comfortable working in a fast‑paced, cross‑functional environment. Fluent written and spoken English. Experience working remotely is a plus. Key Responsibilities Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with SLAs. Handle payroll inquiries, providing clear, accurate, and prompt support on topics including payslips, deductions, and tax documentation. Manage live messaging channels to support employees in real time, escalating issues when necessary. Maintain detailed and organized ticket documentation, ensuring all interactions and resolutions are logged accurately. Collaborate with Payroll Specialists and Operations teams to ensure smooth handover and resolution of complex issues. Identify recurring issues or trends and flag them for review to support continuous improvement in payroll processes and support workflows. Assist in maintaining internal knowledge base articles and FAQs to promote self‑service and reduce repeat inquiries. Practicals Reporting to: Manager, Payroll Client Services. Team: Payroll Client Services. Location: Remote – we welcome applicants from the APAC region (GTM +8 or +7 timezone). Start date: As soon as possible. Benefits Work from anywhere. Flexible paid time off. Flexible working hours (async). 16 weeks paid parental leave. Mental health support services. Stock options. Learning budget. Home office budget & IT equipment. Budget for local in‑person social events or co‑working spaces. Application Process Interview with recruiter. Interview with future manager. Interview with Senior Manager. Bar Raiser Interview. Prior employment verification check. Annual salary range: $19,250—$43,300 USD. Equal Employment Opportunity Remote is an equal‑employment‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, religion, sex, national origin, disability status, or any other protected status. #J-18808-Ljbffr



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