Principal Customer Success Solutions Consultant

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Inspectorio Full time
Principal Customer Success Solutions Consultant

About Inspectorio

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.

About the role

At Inspectorio, the Solutions Consulting team plays a key role in driving annual recurring revenue growth by providing business and technical expertise throughout the customer lifecycle - from discovery to full-scale implementation.

As a Principal Customer Success Solutions Consultant, you will own the entire implementation process, ensuring a seamless transition for Inspectorio clients, primarily in the retail and apparel industry. You will act as a trusted advisor, combining deep industry knowledge with expertise in Inspectorio's platform to guide clients through every phase of implementation.

What you'll do

End-to-End Implementation and Advisory

  • Own the entire implementation lifecycle, from discovery and solution design to deployment, adoption, and post-implementation success.
  • Clearly articulate the implementation process, ensuring clients understand the steps, milestones, and expected business impact.
  • Proactively identify and mitigate risks in projects, implementing structured risk management strategies.
  • Drive continuous improvement in implementation efficiency and scalability, ensuring repeatable, high-quality delivery.
  • Act as a trusted advisor, leveraging deep expertise in Inspectorio's platform, industry trends, and best practices.
  • Develop and execute client engagement strategies, providing deep process and functionality consulting to ensure successful solution adoption. Advise clients on industry best practices, identify opportunities for deeper collaboration, and proactively recommend additional services to maximize value.
  • Manage multiple implementation projects independently and ensuring timely delivery

Technical Expertise & Innovation

  • Lead complex implementations and solution designs, ensuring seamless integration into client operations.
  • Develop and deliver high-impact demos, presentations, workshops, and executive briefings, translating technical capabilities into business value.
  • Produce in-depth technical documentation and serve as a subject matter expert for internal and external stakeholders.
  • Provide advanced technical troubleshooting and guidance on platform innovations, integrating client feedback into product evolution.

Cross-Functional Collaboration & Thought Leadership

  • Partner with Sales, Product Marketing, Customer Success, and Product Management and Engineering teams to align solutions with client needs and business objectives.
  • Lead in designing complex technical requirements in collaboration with Product Management and Engineering Teams.
  • Guide internal teams on industry trends and competitive insights, ensuring continuous adaptation to market needs.
  • Actively contribute to knowledge sharing, mentoring team members, and fostering a culture of learning and innovation.

Qualifications

  • 5+ years in Solutions Consulting within a B2B SaaS environment, specializing in managing end-to-end implementations and integrations.
  • Strong expertise in digital technology, including API integration, SFTP integration, and automation tools.
  • Proven ability to translate complex business processes into clear, actionable steps using flowcharts or process maps.
  • Experience in working alongside Product teams and staying informed on product developments, competitor activities, and market trends.
  • Demonstrated ability to evaluate business problems, identify key requirements, and propose effective solutions.
  • Experience in establishing and growing relationships with senior-level stakeholders (Directors, VPs, SVPs, etc.).
  • Strong track record in consulting, implementation management, and client engagement.
  • Proven experience in managing multiple priorities in a fast-paced, dynamic environment.
  • Comfortable owning and managing monthly and quarterly objectives and quotas.
  • Highly autonomous, with the ability to work independently and make decisions with minimal oversight.
  • Experience working in remote, distributed teams, managing projects independently while ensuring cross-functional collaboration.
  • Exceptional critical thinking, analytical, and problem-solving skills.
  • Excellent interpersonal, written, and verbal communication skills, with experience delivering both in-person and virtual presentations.
  • Experience in fashion/apparel sourcing or supply chain management is a plus.

Why it would be awesome to work with us

  • Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time.
  • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
  • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially.
  • Grow with us: We're invested in your personal and professional development.
  • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
  • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
  • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

  • EXCELLENCE : We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
  • AUTONOMY : We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
  • COURAGE : We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
  • HUMBLENESS : We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.
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