Deskside Support Engineer

4 days ago


Chek Nai Ping Village, Hong Kong SAR China Pro-Tech Technology (Asia) Limited Full time

About the Contract This is an exciting 1‑year contract opportunity for a Deskside Support Engineer. Provide on‑site services at office venues, including Science Park office and Central District, and support technical issues related to hardware and software. Resolve user inquiries via phone, email, and Microsoft Teams. What you'll be doing Manage IT service requests such as software installation, access requests, and account setups. Manage hardware and software inventory and keep records up‑to‑date. Perform regular end‑user system upgrades and patch upgrades, monitor security alerts and user compliance. Assist the IT Department in coordinating with third‑party hardware and software providers and suppliers on procurement and specialised support. Assist on IT resources arrangement during employee onboarding and off‑boarding. Generate regular ITSM system reports for management review regarding response time and resolution rates. Assist the IT team on assigned tasks and projects. Create and update end‑user computing guideline documentation. Provide training sessions on IT services for employees. Attend monthly review meetings to evaluate suppliers’ service quality and provide follow‑up action plans. Observe and comply with General Security Requirements. What we're looking for Minimum of 2 years of experience in a deskside support or IT helpdesk role. Strong technical knowledge and troubleshooting skills, with a good understanding of hardware, software, and network technologies. Excellent communication and customer service skills, with the ability to explain technical solutions to non‑technical users. Familiarity with IT service management tools and processes. Ability to work collaboratively as part of a team and independently to meet service level agreements. Good English and Chinese communication skills (written and spoken). Company Information Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 and delivers secure, effective, stable and cost‑effective IT solutions and services to partners and customers in Hong Kong, Singapore, Macau and South China. We have sales and service offices in these four places and operate an operation office in Mainland China. Application Details Your application will include the following questions: How many years' experience do you have as a Deskside Support Engineer? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Support Engineer? #J-18808-Ljbffr



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