L1&2 Application Support 7x24 shift 30-40k

5 days ago


hong kong, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full time

Great Learning Opportunity Various Projects Exposure About Our Client The employer is a large organization in the Technology industry, offering innovative solutions and operating on a global scale. They are committed to providing high-quality services and fostering a supportive work environment. Job Description As an L1&2 Application Support professional, your main responsibilities will include: Providing 24/7 application support to ensure smooth operations and minimal downtime. Monitoring, troubleshooting, and resolving technical issues reported by users. Escalating complex issues to higher-level support teams when necessary. Maintaining detailed documentation of issues, resolutions, and system updates. Collaborating with team members to implement and test system improvements. Ensuring compliance with company standards and best practices in application support. Proactively identifying potential risks and suggesting preventive measures. Providing timely and accurate updates to stakeholders about issue resolutions. The Successful Applicant A successful L1&2 Application Support professional should have: Strong technical knowledge of application support in a Technology environment. Proficiency in troubleshooting and resolving system issues efficiently. Excellent communication skills to interact with users and stakeholders effectively. A proactive and detail-oriented approach to managing tasks and documentation. Willingness to work on a 7x24 shift rotation in Hong Kong. Ability to collaborate within a team and escalatory issues appropriately. Familiarity with industry best practices in system maintenance and support. What's on Offer Opportunity to work in the Technology industry with a large organization. Supportive company culture and structured shift system in Hong Kong. This is a rewarding opportunity for professionals seeking to grow their career in application support. Apply now to take the next step in your journey #J-18808-Ljbffr



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